SDI Matrix Switchers, Inc wants all of our customers to be completely satisfied with their purchases and we are committed to doing our best to make that happen with our FREE LIFETIME tech support, helpful customer service, and community support features when you buy a product from SDI Matrix Switchers. Additionally, all products purchased from SDI Matrix Switchers have a full 3 year warranty against defects or failures unless indicated differently on the product page.
3 Year Limited Warranty: SDI Matrix Switchers Limited Warranty warrants that (a) its products (the "Product") will perform substantially in accordance with the accompanying written and Internet materials for a period of 3 years from the date of delivery and (b) that the Product will be free from defects in materials & workmanship under normal use & service for a period of 3 years, unless depicted different on your product page. In the event applicable law imposes any implied warranties, the implied warranty period is limited to 3 years from the date of delivery. Some jurisdictions do not allow such limitations on duration of an implied warranty, so the above limitation may not apply to Customer. For more info see SDI Matrix Switchers Terms and Conditions.
At this time, SDI Matrix Switchers offers warranties to buyers and shipments within the United States, Canada and a few other countries. Please call us at 833-WOLFPACK (833-965-3722) and ask for a service center in your country.
Customer Remedies: SDI Matrix Switchers and its suppliers' entire liability and Customer's exclusive remedy shall be, at SDI Matrix Switchers decision, either return of the price paid for the Product, repair or replacement of the Product that does not meet this Limited Warranty and which is returned to SDI Matrix Switchers, or its suppliers with a copy of Customer's receipt. This Limited Warranty is void if failure of the Product has resulted from accident, abuse, misapplication, or natural occurrence. In example to but not limited to: power surges (electrical storms, local power outages), dropping the product (or items on the product), contact with fluids, and physical misconduct (i.e. kicking or punching). Any replacement Product will be warranted for the remainder of the original warranty period.
No Other Warranties: To the maximum extent permitted by applicable law, SDI Matrix Switchers and its suppliers, disclaim all other warranties, either expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, with regard to the product and any related written materials. This limited warranty gives customers specific legal rights. Customers may have other rights depending on the jurisdiction.
No Liability for Damages: To the maximum extent permitted by applicable law, in no event shall SDI Matrix Switchers or its suppliers, be liable for any damages, arising out of the use of or inability to use this product, even if SDI Matrix Switchers has been advised of the possibility of such damages. Such damages include but are not limited to: special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss. SDI Matrix Switchers, Inc and its suppliers' entire liability under any provision of this agreement shall be limited to the amount actually paid by you for the product. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you in such jurisdictional cases.
Limitation on Liability: THE MAXIMUM LIABILITY OF SDI MATRIX SWITCHERS UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SDI MATRIX SWITCHERS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.
For all SDI Matrix Switchers products purchased within the first 30 days from our dealers, distributors or online resellers in need of exchange, return, or replacement that have been purchased from anywhere else other than SDI Matrix Switchers directly must be processed through the place of original purchase. For all products purchases over 30 days, which were not bought directly from SDI Matrix Switchers a warranty replacement is offered and SDI Matrix Switchers, Inc is not responsible for the return of the product(s) for refund.
SDI Matrix Switchers does not offer upgrading or replacement of previous product versions. The technology industry comes out with new versions and specifications on a regular basis. While a new feature or version of your product may become available, SDI Matrix Switchers is not responsible for swapping an older product or version out. All defective items will be replaced with the same model and version. Shipping/handling fees are non-refundable.
In order to get a warranty replacement for a defective item, SDI Matrix Switchers Support Team must verify the product is eligible for warranty. Shipped replacements for the Warranty, will be in like new conditions, tested and all components included.
Exclusive Remedy: TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SDI MATRIX SWITCHERS SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF SDI Matrix Switchers CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW.
IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A "CONSUMER PRODUCT" UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. 2301, ETSEQ.) OR OTHER APPLICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.